Recipe imports
Make sure the original post or page is public and still available. Keep the original link and try sharing it to Hireci again.
HIRECI / TECHNICAL SUPPORT
Let’s get you back
to the kitchen.
Having trouble saving a recipe, syncing your kitchen or building a grocery list? Start with the quick checks below, or email us directly for personal help.
Account & sync
Confirm you are signed into the intended account and have a stable connection. Tell us what changed before the issue appeared.
Grocery lists
Check that the recipe contains structured ingredients and that the items were added to your active shopping list.
Nutrition & estimates
Values depend on ingredient details and serving size. Review quantities and send us the recipe name if something looks incorrect.
Before you email
- Update Hireci and iOS to the latest versions available to you.
- Try the action again on a stable internet connection.
- Note your iPhone model, iOS version and the steps that caused the problem.
- Attach a screenshot or screen recording if it helps explain what happened.
Still need a hand?
Write to our support team at hi@hireci.com.
For your security, never send passwords, one-time verification codes or payment-card details by email.