Import problems
Confirm that the source post is public and still available. If a social import fails, try copying the public link into Add Recipe or import a screenshot.
Report an import issue →Hireci Support
Let’s get you back to cooking.
Find quick answers for imports, accounts, subscriptions, synchronization, permissions, and your saved recipe data.
Missing recipes
Make sure you are signed into the same Hireci account and have a stable connection. Allow a moment for account data and cached images to synchronize.
Get sync help →Hireci+ and billing
Use Restore Purchases with the Apple account that made the purchase. Manage or cancel a subscription in Apple’s subscription settings.
Apple billing support →Photos and camera
Open iOS Settings, find Hireci, and enable the permission you want to use. Hireci only processes content you select or capture.
Permission help →Delete my account
Email us from your account address with “Account Deletion” in the subject. We will verify the request and remove associated cloud data.
Request deletion →Feedback and ideas
Tell us what would make Hireci more useful in your kitchen. Include the workflow you were trying and what you expected to happen.
Share feedback →Service status
Support available
If you are seeing a widespread service issue, contact support and we will investigate.
Quick answers
Common troubleshooting.
Why is a cover image blank?
A source image may be temporary, restricted, or still being cached. Keep the app open briefly, verify the source remains public, and reopen the recipe. If it persists, send the source link and screenshot to support.
Why are ingredients or directions missing?
Many posts keep recipe details inside the video, on another website, or omit them entirely. Hireci saves what it can find and lets you edit the result. Try a screenshot or video import when the caption is incomplete.
Why did Restore Purchases not unlock Hireci+?
Confirm the device is signed into the Apple account used for the original purchase, then try Restore again. Apple’s sandbox and production purchases are separate during testing.
Can I use the same recipes on a new phone?
Yes, when recipes were synchronized to the account. Install Hireci and sign in with the same method and account. Local-only or unsynchronized content may not be recoverable after deleting the app.